Active people at the Arbors
Quality in what we do and the services we provide our customers is a vital and strategic factor in GPMCs continued corporate success. Our customers include both the owners of the properties that we manage, and the tenants that reside in those properties. GPMC defines quality as exceeding our customer’s expectations, improving the efficiency of our ongoing management processes, and providing those we serve with total customer satisfaction.

The quality we all strive for begins with your best efforts to maintain and improve your work skills, your knowledge and understanding of customer’s needs, teamwork and the enthusiasm and personal satisfaction that comes with doing a job the best you can.

Granite Property Management Company (GPMC) is a Northeast-Ohio based professional property management firm, with a current focus on larger (over 100 units) multifamily rental communities. GPMC was formed in 2005 by Jeffery Linker and Jeffrey Lustic (see “Principals” page), who between them have over 46 years of experience in the multifamily apartment industry. The company was formed with the specific goals of:
  • Managing the apartment portfolio that Mr. Linker had personally developed since 1997;
  • Managing new properties developed and acquired by Mr. Linker and his investors; and,
  • Growing GPMC by selectively pursuing third-party management accounts.
GPMC has created a "big company" platform for property management, within a small, hands-on organization. Examples of this approach to the business follow:
  • For accounting operations, GPMC has made a significant investment in Yardi Voyager software. Voyager is a state-of-the-art, fully integrated, web-based property management accounting system. The software itself is housed on Yardi's servers, and all data is maintained on multiple back-up servers located across the U.S. Being internet-server based allows each property to have direct, continual access to the system (to enter rents, invoices, run reports), while allowing GPMC corporate to have simultaneous, real-time access to the data as it is created. Yardi Voyager is used by many of the nation's largest property management companies, and is currently utilized in the management of over 2 million combined residential units. See www.Yardi.com for additional information on Yardi Systems, and on Voyager. Very few property management companies that are smaller in size have made the investment in systems as sophisticated as Yardi Voyager.
  • Other technology utilized by the company includes: the processing of resident applications online, for almost instantaneous credit checks/verifications and approval decisions based on standardized criteria; online rent payment for resident convenience (including credit card acceptance); and the use of internet advertising for marketing and promotion of the communities.

Employees at GPMC-managed properties enjoy access to a comprehensive health insurance plan (currently with Anthem), life insurance, and a Simple IRA Plan (administered by Charles Schwab & Co.). In addition, GPMC maintains a formal Employee Handbook that governs company policies, employee behavior, Fair Housing, and other numerous operational aspects. GPMC is also firmly committed to Fair Housing, and requires ongoing training for all leasing staff for that topic in particular.